Intouch client appreciates her home care aide's compassion, care, and patience

Intouch Home Care Services℠ Enables Client to Continue Living in Her Own Home

The following is a letter we received from one of our clients.

Four years ago, I was afraid I was going to have to move to a nursing home. At Easter dinner this year, I told my family if it wasn’t for LSSI Intouch Home Care, that is exactly where I would be. My daughter is a nurse, and she agreed.

I had tried three other agencies but they could not accomplish the simple daily things I needed done. Then an LSSI Intouch director asked me if I would be willing to have one of their Home Care Aides care for me. With nothing to lose, I gave them a try—that caregiver has been with me four years and four months.

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Intouch Caregiver Enables Former Pastor to Retain Independence

Serving as a pastor in the Baptist Church for more than 30 years, Pastor Sylvester Bonds has traveled into Asia, Africa, and throughout the United States. In recent years, diabetes halted his travels and has made many daily living tasks challenging, but LSSI’s Intouch Home Care Services℠ have helped Pastor Bonds retain much of his independence, enabling him to sustain his pastoral relationships, and continue his passion for spreading the word of God.

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Intouch Caregivers Became Part of Our Family

The following is a letter we received from the daughter of one of our clients at Des Plaines Intouch. Unfortunately, her mother has passed on, but we are proud of the care we provided, and the connection we made.

Looking for in-home care? What can you expect? That’s a question I am occasionally asked. After all, I have become quite knowledgeable. Where to start? Of course, there are the obvious pamphlet promises: Handling all personal care issues, help with dressing, making meals, laundry, light cleaning, taking blood pressure daily, medication reminders, daily movement to maintain physical strength and flexibility… There are obvious services that are “a given” in home health. But what IS a caregiver? A good caregiver? They are all this, and more.

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Home Care Aide Affirms Intouch’s Greatest Accomplishment: Caring for People

Home Care Aide (HCA) Pamela Boyd has been with Intouch since 2010, although she has been in the home healthcare field for much longer. The personal connections she has made with her supervisors, fellow HCAs, and most importantly, clients, keep her with Intouch Home Care Services℠.

When a friend referred Pamela Boyd to Intouch in 2010, she had already been involved in the home healthcare field. Boyd had plenty of experience due to medical issues within her own family. Intouch was different, however, and after meeting with her new supervisors, reviewing rules and procedures and going through training, she was blessed with a client the next week.

“To me, Intouch’s greatest accomplishment is that they care about people. It’s about people, and that we can service people in their homes,” Boyd said.
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Home Care Aides Treat My Mom Like Family

Rhonda Smith, the daughter of two of our clients, was so grateful for her parents’ Home Care Aides that she wrote an open letter to compliment them. See what she has to say about our tremendous caregivers. She goes into detail about how the Intouch Home Care Aides didn’t only help her mother, but the entire family in the process.

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