Home Care FAQ

 How does the billing process work?

If you are paying on your own, a monthly invoice based on hours of service is sent by mail or email. Payment can be made by cash, check, or credit card. If your payment plan is through a managed care organization (MCO) or the Community Care Program (CCP), payments will be taken care of by that agency. For more information, view our home care payment options page.

Do I have to be Lutheran to receive service from Intouch?

No. Lutheran Social Services of Illinois (LSSI) serves individuals of all ethnicities, creeds, and cultures.

Is Intouch Home Care Services℠ covered by Medicare?

No, however there are other potential payment sources for those on Medicare. Please contact us for more information.

Do you provide 24-hour care?

Yes, we are able to provide around-the-clock services to an individual who needs it. Intouch schedules multiple caregivers throughout the day so staff are always alert and prepared to assist at any time.

Can I keep the same caregiver?

Yes, we work hard to provide consistency in your care whenever possible.

What are Intouch’s credentials as a home care provider?

Intouch holds licenses, certifications, and accreditations from bodies such as the Illinois Department of Public Health and the Department of Veterans Affairs. See a complete list of credentials.

How do I apply for a job with LSSI’s Intouch Home Care Services℠?

All applications may be submitted online on our Careers page.

What qualifications/standards must Home Care Aides meet?

Each of our Intouch Home Care Aides (HCAs) are carefully screened for integrity, including fingerprint background checks and any history of Medicare fraud. HCAs then receive pre-service training, as well as ongoing annual training. Supervisors always remain in close contact with the HCAs, clients, and family members (with permission), even making personal visits to clients’ homes.